The Sales Leader’s Guide to Customer-Centric Selling
Christopher Zin
This audiobook is narrated by a digital voice.
Transforming Your Sales Organization Around Customer Needs
Today's buyers expect deeply personalized, consultative sales relationships. Building customer obsession throughout your sales organization now takes priority over transactional encounters. This requires strategic alignment of people, processes, and technologies to each account's needs.
This definitive guide equips you with the frameworks to transform sales around customer centricity. You'll gain proven approaches to orient strategies, operations, and culture around customer lifetime value. The guide outlines steps to map individual journeys, tailor interactions, and empower teams to provide exceptional experiences.
Inside you'll discover:
With this guide, you will:
If you seek to spearhead a customer-first sales transformation, this book provides the strategic considerations for Sales Leaders. Now is the time to align operations around account needs for enduring loyalty.
Embark today on the journey to make customer centricity your sales team's driving principle.
Duration - 5h 36m.
Author - Christopher Zin.
Narrator - Digital Voice Will E.
Published Date - Saturday, 25 January 2025.
Copyright - © 2024 Christopher Zin ©.
Location:
United States
Description:
This audiobook is narrated by a digital voice. Transforming Your Sales Organization Around Customer Needs Today's buyers expect deeply personalized, consultative sales relationships. Building customer obsession throughout your sales organization now takes priority over transactional encounters. This requires strategic alignment of people, processes, and technologies to each account's needs. This definitive guide equips you with the frameworks to transform sales around customer centricity. You'll gain proven approaches to orient strategies, operations, and culture around customer lifetime value. The guide outlines steps to map individual journeys, tailor interactions, and empower teams to provide exceptional experiences. Inside you'll discover: With this guide, you will: If you seek to spearhead a customer-first sales transformation, this book provides the strategic considerations for Sales Leaders. Now is the time to align operations around account needs for enduring loyalty. Embark today on the journey to make customer centricity your sales team's driving principle. Duration - 5h 36m. Author - Christopher Zin. Narrator - Digital Voice Will E. Published Date - Saturday, 25 January 2025. Copyright - © 2024 Christopher Zin ©.
Language:
English
Contents & Copyright
Duration:00:04:38
1. Introduction
Duration:00:06:36
Part 1
Duration:00:00:06
2. Putting Customers at the Center of CRM and Sales
Duration:00:19:29
3. The Evolution of Marketing and Its Impact on Sales
Duration:00:19:21
4. A Continuous Journey of Customer Centricity
Duration:00:13:54
5. The Strategy Development Process
Duration:00:17:52
Part 2
Duration:00:00:07
6. Leading Your Team Through Technological Change
Duration:00:19:53
7. Breaking Down Silos Between Sales and Other Business Functions
Duration:00:24:30
8. Revolutionizing Sales Relationships
Duration:00:15:40
9. The Evolving Role of Personal Selling
Duration:00:34:12
10. Leveraging Integrated, Omni-Channel Marketing
Duration:00:18:59
Part 3
Duration:00:00:06
11. Data-Driven Decision Making and Planning
Duration:00:05:01
12. Data-Driven Sales Leadership
Duration:00:15:00
13. Enabling Strategic Sales Through Data
Duration:00:17:47
14. Evolving Customer Loyalty and Feedback
Duration:00:15:20
Part 4
Duration:00:00:05
15. Modernizing Sales Strategy
Duration:00:07:43
16. Enhance Sales Forecasting with Analytics
Duration:00:22:34
17. Priming for Sales Success with Strategic Quotas
Duration:00:15:41
18. Designing Strategic Quotas
Duration:00:07:54
Part 5
Duration:00:00:06
19. Data-Driven Sales Force Sizing
Duration:00:21:23
20. Data-Driven Sales Territory Design
Duration:00:12:58