BPO Success Blueprint: The Truth Behind Outsourcing Excellence
Ollie Herman
This audiobook is narrated by a digital voice.
This comprehensive guidebook unveils the intricacies of building and managing successful business process outsourcing (BPO) operations. It offers a blueprint for navigating the complex landscape of outsourcing, empowering readers with the knowledge and tools to achieve excellence in this rapidly growing industry. Beyond theory, the book provides real-world insights and proven strategies, drawn from the experiences of leading BPO providers and industry experts. It delves into the nuances of vendor selection, contract negotiation, performance management, and risk mitigation. Each chapter is a treasure trove of practical advice, case studies, and actionable insights that can be immediately applied to improve outsourcing outcomes. The book's unique perspective combines a deep understanding of the technical aspects of outsourcing with a keen awareness of the human factors involved. It emphasizes the importance of building strong relationships, fostering a collaborative culture, and creating a win-win environment for both the outsourcing client and provider. Whether you're a seasoned outsourcing professional or just starting out in this dynamic field, this book will equip you with the knowledge, skills, and mindset to navigate the complexities of BPO and achieve operational excellence.
Duration - 4h 29m.
Author - Ollie Herman.
Narrator - Digital Voice Matt G.
Published Date - Monday, 20 January 2025.
Copyright - © 2025 Courtney DeAngelis ©.
Location:
United States
Description:
This audiobook is narrated by a digital voice. This comprehensive guidebook unveils the intricacies of building and managing successful business process outsourcing (BPO) operations. It offers a blueprint for navigating the complex landscape of outsourcing, empowering readers with the knowledge and tools to achieve excellence in this rapidly growing industry. Beyond theory, the book provides real-world insights and proven strategies, drawn from the experiences of leading BPO providers and industry experts. It delves into the nuances of vendor selection, contract negotiation, performance management, and risk mitigation. Each chapter is a treasure trove of practical advice, case studies, and actionable insights that can be immediately applied to improve outsourcing outcomes. The book's unique perspective combines a deep understanding of the technical aspects of outsourcing with a keen awareness of the human factors involved. It emphasizes the importance of building strong relationships, fostering a collaborative culture, and creating a win-win environment for both the outsourcing client and provider. Whether you're a seasoned outsourcing professional or just starting out in this dynamic field, this book will equip you with the knowledge, skills, and mindset to navigate the complexities of BPO and achieve operational excellence. Duration - 4h 29m. Author - Ollie Herman. Narrator - Digital Voice Matt G. Published Date - Monday, 20 January 2025. Copyright - © 2025 Courtney DeAngelis ©.
Language:
English
Chapter 1: The Outsourcing Revolution 2
Duration:00:22:37
Chapter 2: Choosing the Right BPO Partner 14
Duration:00:20:06
Chapter 3: Planning for Success 25
Duration:00:22:40
Chapter 4: Technology and BPO 37
Duration:00:19:16
Chapter 5: Quality Assurance 48
Duration:00:19:26
Chapter 6: Cost Management 58
Duration:00:21:29
Chapter 7: Human Capital Management 70
Duration:00:20:38
Chapter 8: Communication and Collaboration 82
Duration:00:20:15
Chapter 9: Legal and Regulatory Considerations 93
Duration:00:19:12
Chapter 10: Innovation and Emerging Trends 103
Duration:00:17:55
Chapter 11: Sustainable Outsourcing 113
Duration:00:19:58
Chapter 12: Outsourcing for Specific Industries 124
Duration:00:27:10
Chapter 13: The Future of BPO 139
Duration:00:18:50