Social Capital in Healthcare
Thomas H. Lee MD
Harness the power of social capital to improve the efficacy and efficiency of healthcare organizations
Written by Thomas Lee, Chief Medical Officer at Press Ganey, Social Capital in Healthcare describes a new and powerful framework for improving healthcare, arguing that managers should approach the work of building trust, teamwork, and high reliability with the same intensity and discipline as CFOs use when managing the finances of their organizations.
Lee's powerful framework integrates management priorities such as safety, quality, patient experience, and workforce resilience/burnout/loyalty, demonstrating through data that these “silos” are in fact intertwined, and the work of improving them is best taken on with a single focus: improving social capital.
In this book, readers will learn about:Drawing upon deeply respected work from sociology, psychology, and business strategy, Social Capital in Healthcare earns a well-deserved spot on the bookshelves of all forward-thinking healthcare executives, managers, and consultants.
Duration - 4h 31m.
Author - Thomas H. Lee MD.
Narrator - Tim Morgan.
Published Date - Wednesday, 22 January 2025.
Location:
United States
Description:
Harness the power of social capital to improve the efficacy and efficiency of healthcare organizations Written by Thomas Lee, Chief Medical Officer at Press Ganey, Social Capital in Healthcare describes a new and powerful framework for improving healthcare, arguing that managers should approach the work of building trust, teamwork, and high reliability with the same intensity and discipline as CFOs use when managing the finances of their organizations. Lee's powerful framework integrates management priorities such as safety, quality, patient experience, and workforce resilience/burnout/loyalty, demonstrating through data that these “silos” are in fact intertwined, and the work of improving them is best taken on with a single focus: improving social capital. In this book, readers will learn about:Drawing upon deeply respected work from sociology, psychology, and business strategy, Social Capital in Healthcare earns a well-deserved spot on the bookshelves of all forward-thinking healthcare executives, managers, and consultants. Duration - 4h 31m. Author - Thomas H. Lee MD. Narrator - Tim Morgan. Published Date - Wednesday, 22 January 2025.
Language:
English
Opening Credits
Duration:00:00:33
Dedication
Duration:00:00:20
Preface
Duration:00:10:31
Introduction
Duration:00:10:53
Chapter 1: A Primer on Social Capital
Duration:00:35:55
Chapter 2: Why Healthcare Needs Social Capital Now
Duration:00:42:18
Chapter 3: Building, Strengthening, and Using Social Capital Connections
Duration:00:36:46
Chapter 4: Building Teams and Networks in Healthcare
Duration:00:41:14
Chapter 5: Measuring Social Capital
Duration:00:25:17
Chapter 6: Social Capital as the Core of Healthcare Strategy
Duration:00:28:20
Chapter 7: How to Be a Chief Officer for Social Capital
Duration:00:38:23
Ending Credits
Duration:00:00:37