Marketplace Tech

OpenAI released its new web browser, Atlas, in a bid to become our main conduit to the internet. Plus, we learned this week that Amazon may be planning to expand its use of robots and shrink its use of humans at its warehouses. And this week's disruptive outage at Amazon Web Services reminded us of just how much we depend on cloud computing, even for a good night's sleep. Marketplace’s Nova Safo discussed all of this with Jewel Burks Solomon, managing partner at the venture firm Collab Capital, for this week’s Marketplace Tech Bytes: Week in Review.

The promise has been titillating: quiet, electric taxis taking off vertically, floating over urban traffic. The consulting firm McKinsey says in a matter of five years, flying taxi fleets could rival airlines in size. Well, maybe. It's already taking longer than predicted. Marketplace’s Henry Epp has been tracking the industry and its evolution.

Artificial intelligence holds a lot of promise for tribal nations — as a force multiplier for hard-to-staff departments, a tool to better serve tribal citizens, and even to aid in the revitalization of Indigenous languages and culture. But, as with all applications of AI tools, data security concerns loom. And some nations are adopting the new technology quicker than others. For an overview, Marketplace’s Nova Safo spoke with Savannah Peters, who covers Indigenous communities for Marketplace.

AI chatbot adoption is moving rapidly. We can already ask the tools to help us find local restaurants, a good deal on an item we’re looking to purchase. And soon, we’ll even be able to buy products from Walmart through ChatGPT. But as more people turn to AI for search and shopping, what happens to small businesses that traditionally depend on web searches and online reviews?

California has enacted a law requiring rideshare giants Uber and Lyft to collectively bargain with their drivers. Because the drivers are technically independent contractors, they otherwise would not have federally-protected labor rights like full-time employees. The new state law could be a game changer. Marketplace’s Nova Safo spoke with Levi Sumagaysay, reporter at CalMatters, who helps sift through the details of the law.

AppleTV+ ditches the plus in its name. Plus, Walmart announced an e-commerce deal with OpenAI so customers can shop through ChatGPT. But first, Instagram announced what it called PG-13 settings for teen accounts. Marketplace’s Nova Safo spoke with Joanna Stern, senior personal technology columnist at the Wall Street Journal, to discuss all these topics and more.

Immigration and Customs Enforcement wants to set up an around-the-clock social media surveillance network, according to public documents reviewed by WIRED magazine. Under the proposal, ICE would partner with private contractors to monitor platforms like Facebook, Instagram, and YouTube for information and leads that can be passed on to officers in the field. Marketplace’s Nova Safo spoke with Dell Cameron, senior writer at WIRED who broke the story, about the proposed structure of this new surveillance program.

Before the government shutdown, the Federal Communications Commission voted to end funding for Wi-Fi on school buses and the lending of hotspot devices from libraries. Nicol Turner Lee, author of “Digitally Invisible,” said this could further the digital divide for marginalized communities.

Countries all over the world use technology to keep track of immigrants released from detention centers. The idea is to allow people to live in communities while their cases are adjudicated. But Petra Molnar of the Refugee Law Lab at York University said the technology is also often employed in ways that are too intrusive and can act like digital shackles. She told Marketplace’s Nova Safo that even smartphone apps, which can be glitchy, are a challenge for immigrants who are often waiting on asylum claims.

Open AI has added a checkout feature to ChatGPT, partnering with Etsy and Shopify to let users purchase some items from select merchants. OpenAI says ChatGPT's answers are still organic and unsponsored. But why not offer a seamless way to buy things that come up in certain responses? Eventually this could lead to so-called “agentic” shopping: letting AI research items, pick one, and then buy it on our behalf. Marketplace's Nova Safo spoke with colleague Meghan McCarty Carino about what AI companies stand to gain from integrating e-commerce tech.

The ongoing government shutdown has caused a lapse in the Cybersecurity Information Sharing Act,a law that's key to protecting the nation against major cyberattacks. Plus, OpenAI this week made a huge investment in chipmaker AMD, the latest in a round of blockbuster deals. And Google said it will be updating its smart home devices with its advanced artificial intelligence, Gemini. Marketplace’s Nova Safo spoke with Maria Curi, tech policy reporter at Axios, about all these headlines on this week’s Marketplace Tech Bytes: Week in Review.

A recent study of nearly 20,000 University of California, San Diego Health workers found cybersecurity training reduced the likelihood of successful phising attacks by just 2%. Marketplace’s Nova Safo spoke with Ariana Mirian, senior researcher at the cybersecurity firm Censys and co-author of the study, who explained that many workers are just not taking those training programs seriously enough.

AI slop is pointless content shared online like fake images and videos. A new study in the Harvard Business Review wants us to consider a variant: “workslop,” or AI-generated reports, emails and more that are sloppily crafted. The authors of the study say 40% of workers they surveyed have encountered workslop. And that's costing time and money. Marketplace’s Nova Safo spoke with social psychologist and vice president of BetterUp Labs Kate Niederhoffer, who co-authored the study. She said workslop harms interpersonal work relationships, such as when one employee receives an AI written report from another.

The number of scams involving job postings and offers nearly tripled between 2020 and 2024, according to the Federal Trade Commission. The change translates to more than $500 million in reported losses. These scams have proliferated on legitimate job boards and you might have even received some via email or text message — fake recruiters reach out with “enticing” offers which are too good to be true. Marketplace’s Nova Safo spoke with Mark Anthony Dyson, author of the Job Scam Report newsletter, about how to spot scams.

Algorithms, which are just sets of instructions expressed in code, are harder to restrict than physical goods. But, as Marketplace’s Meghan McCarty Carino reports, governments — including the U.S. — have long tried to prevent their export.

California passed a sweeping law setting up new AI safety rules this week. Meanwhile, YouTube settled a lawsuit brought by President Trump over account suspensions in the wake of the January 6 capitol riot. And an AI-generated “actor” stirred up controversy in Hollywood and pretty much everywhere else. Marketplace’s Nova Safo spoke with Natasha Mascarenhas, reporter at The Information, to learn more about all these stories on this week’s Marketplace Tech Bytes: Week in Review.

So far this year, LA defense tech companies have raised $4 billion in funding — more than double last year's haul, according to Los Angeles Times tech reporter Queenie Wong. She told Marketplace’s Nova Safo that venture capital firms are increasingly embracing military-focused tech.

The role of artificial intelligence in mental health care is an unsettled issue. States including Illinois, Utah, and Nevada limit or ban the use of AI for therapy. And researchers say such conversations can sometimes veer off course and even be dangerous. Marketplace’s Nova Safo spoke with Jenna Glover, chief clinical officer at the mental health care platform Headspace, which launched an AI assistant, Ebb, last year.

Colleges and universities are dealing with a growing problem of college admission essays being written by artificial intelligence. Rather than try to figure out which essays are AI-generated, some schools are turning to an alternative approach: Have students submit a video instead. Marketplace’s Nova Safo spoke with Anne Kim, senior editor at Washington Monthly magazine who recently wrote about this new strategy that's gaining steam in higher education.

Researchers at several universities tested how successful artificial intelligence can be at political persuasion, and found some AI chatbots were 40-50% more successful than a static message at getting people to change their views. And those views often stayed changed weeks later. Marketplace’s Nova Safo spoke with David Rand, one of the researchers involved in the study who’s also a professor of information science and marketing management at Cornell University.